How often are we focused so much on getting our ideas and needs heard that we forget to listen? The first step in getting yourself heard is to LISTEN. In listening to another human being they begin to open up and want to listen to you.
Let's admit it - relationships are hard. There's no class about how to communicate with other people and no one teaches us these skills as we grow up. Most of us don't have the skills we need to communicate effectively and as a result conversations go sideways, arguments escalate, relationships get damaged and we get hurt.